What elements make up the price I pay for Smart Aviation services?
The price you pay for a service is determined by staffing costs, security, transportation and the use of our app.
What if I have problems paying?
There could be a disruption to services at your bank or on our website. We advise you to check first with your bank that everything is working properly there. If so, be sure to contact us. We will be pleased…
What if I don’t receive a receipt?
Your receipt might accidentally end up in your spam folder, so don’t forget to have a quick look in there as well. Can’t you find it? Be sure to give us a call, we will be happy to help!
Do all the travellers need to be present when the luggage is collected?
No, only the traveller that booked our service needs to be present. Do make sure to have the travel documents of this person ready at the time of collection.
Can the luggage be collected from Belgium’s neighbouring countries as well?
No, unfortunately that is not yet possible. Smart Aviation can only offer its services in Belgium for the time being.
When will my luggage be collected at the latest?
Your luggage will be collected on the day before your departure, between 13:00 and 21:00. Depending on the luggage service you choose, the courier (drop & go) or Securitas driver (premium services) will contact you to arrange a more precise…
If my luggage is collected the day before my flight, what happens to it during the night?
Depending on the luggage service you choose, your luggage will be collected by the courier or Securitas driver. Drop & go: the courier takes all the luggage to a special storage area at the airport with security cameras. You can…
How do I know my luggage will not be opened during transit?
For the transportation of your luggage, Smart Aviation works with a fixed courier (for drop & go) and Securitas, the world leader in security (for premium services). In the latter case, only one driver has access to the secure vehicle…
Can I trace where my luggage is in real time?
If you opt for a premium service, you can follow every step of its journey. Your luggage is scanned at various places, and you are kept informed of its progress by e-mail. We also monitor the process closely ourselves, so…
Can I really trust Smart Aviation?
Absolutely! Smart Aviation works with various airlines and airports to ensure that your luggage complies with the relevant safety restrictions. For the collection and transportation of your luggage, we work with a fixed courier (for drop & go) and Securitas,…